Dear visitors,

We take Covid19 very seriously! Good hygiene is always a priority for us, but during these times we follow RIVM's guidelines closely so that you can safely experience VR.

If there are any questions, they can be emailed to info@vrarcade.nl, we will respond by telephone or email as soon as possible, but hope to understand in case of delay given the situation.

VR Arcade

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frequently asked questions

Our Corona protocol can be downloaded here. There are also physical versions available on every arcade. The following additional measures have been taken in all arcades.

1) We only allow guests who have made a reservation.

2) We allow groups of up to 30 people.

3) Upon entering, the (sr.) Host will inquire about the health of the guests.

4) When registering, guests must confirm their health.

5) The (sr.) Host will ensure that guests observe a distance of one and a half meters to each other and staff.

6) To ensure a distance of one and a half meters and hygiene, various items are taped with clear tape, such as the bar and pool table.

7) To remind guests of the general regulations of RIVM, stickers are strategically placed.

8) The toilets are equipped with a push button so that other guests know that it is occupied.

9) In addition to the fact that we have always clean the VR gear thoroughly after every session / group, we now also do this with our furniture / arcade games in the lobby and toilets.

10) There are disinfectant hand gels in several places in the lobby that guests can use.

11) In Amsterdam, hand tracking is used and the use of gloves is mandatory. In other arcades these are also offered if guests find it more pleasant.

12) During the play session you can see each other in VR. We have a total space of approximately 200 m2, so there is enough space to avoid each other.

13) The Heist will not be playable during this period, as it is not possible to keep a distance of 1.5 meters in that game due to the lifts in the game.

Prepare for a great VR experience! Make sure you arrive about 15 minutes in advance to check in and prepare.

Your session starts at the booked time. While you wait for your turn you can have a drink in our bar. Included in the ticket price is the use of our pool table, board games and the VR mini games to play before or after your session. Have you never played VR? Then we advise you to come a little earlier so that you can certainly try out a VR mini game in advance.

You can easily book up to 20 people on this website online yourself.

Via the button at the top right "book now" you can see the places still available and corresponding prices. After completing your booking you will receive an email with the confirmation and all the "need to know". Read this email carefully!

For group packages from 20 people you can submit a request via our group packages page request groups.

If the time of your preference is no longer visible, it may fall outside of our opening hours or the time slot has already been booked. The calendar online corresponds to the calendar of our locations. We hope you can find another suitable time to come and play!

For a VR session, we charge half an hour from your booked time. You get an explanation about the game and the gear, the game itself takes 20 minutes. We ask you to arrive on time so that you can really start at the booked time. In advance and afterwards you are welcome to use the other facilities in our bar! Sessions always start on the hour or half an hour.

You play with us with a maximum of 5 players at a time. If you want to reserve for more than 5 players you need several, continuous sessions. Suppose you come with 8 people, our booking system automatically selects two consecutive sessions and you play in two teams of 4 players one after the other.

If you book for less than 5 people, it is possible that other players participate in the same session. If you prefer to keep the session exclusive, select the "no random players" option when making your reservation.

For sure! Groups of up to 20 players can reserve online. We have a special VR group arrangements for groups of 21 to 50 people.

Group arrangements with a minimum of 21 players are possible, in consultation, outside of our opening hours.

Because of the safety rules and the necessary gear, the minimum age is set at 13 years.

Please note: every session requires at least one person of 18 years or older to participate.

After completing your booking we will send an automatic booking confirmation. Have you already checked the spam? All payment details are also stated in the booking confirmation.

If you have not received a confirmation, you can contact info@vrarcade.nl; state your name, location and playing date.

In the confirmation of your booking you can click on the link to cancel the booking. No money is refunded, but based on the time of cancellation, a percentage of the purchase amount is converted into a voucher code. This code can be used to make a new online booking.The percentages are as follows:

- more than 1 week in advance: 100%

- between 1 week and 96 hours: 75%

- less than 96 hours: 0%

If payment after invoicing has been agreed, the reservation can also be cancelled, but there is no question of any form of reimbursement, either in cash or in a voucher code. As soon as the quotation has been approved, this quotation is binding at all times and this amount will be invoiced, regardless of whether the booking has been cancelled prematurely.

You must be able to walk around during the entire game with a backpack on your back, VR glasses on your head and being able to use both hands. For this reason, our experience is (currently and unfortunately) not wheelchair friendly.

We do not recommend the game for pregnant women and people with severe heart condition or epilepsy. Do you have another condition and do you want to be sure that it does not cause any problems while playing? Then contact us via info@vrarcade.nl

Note: players under the clear influence of alcohol and / or drugs can be refused without the right to a refund.

Dizziness
Our hardware and games are designed in such a way that it avoids dizziness and other unpleasant feelings that VR can cause in some cases. Untill now no one had had real problems caused by playing in de VR Arcade. However: if for some reason you are worried about it, or don't feel good, our personnel is trained to help you!

Walking into walls
If you approach an actual wall, the game gives you a clear warning. As long as you follow the game's instructions, you will not have to take of the VR-goggles during the game and you won't walk into a wall.

If the frame is smaller than 142 mm wide and 50 mm high, then it fits in our VR glasses. At our locations there is the possibility to adjust whether your frame fits in our glasses. However: if possible, we recommend to wear contact lenses.

With the arrival of the GDPR (General Data Protection Regulation) our privacy statement has been tightened up per 25 May 2018. In terms of content, nothing has changed for us, since we always (have) handle(d) your data carefully. We have, however, worked hard to give you sufficient insight into how we handle your personal data, in accordance with the GDPR.

What we do not do is ask (again) for permission to process your personal data. The VR Arcade only processes very limited personal data on the basis of your permission. We have already recorded this permission in the past. If you are a member you can change your preferences or permission in your account on our website. If you are not a member, please use the unsubscribe link at the bottom of one of our newsletters.

You can consult our new privacy statement on this website. If you still have questions after reading this, please contact us.

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