frequently asked questions

You can get your tickets online.

Afterwards, you will receive a confirmation e-mail with all the "need-to-knows". Please read this e-mail carefully.

Please arrive at our venue 10-15 minutes in advance to check in and get settled.

Your session will start at the booked time, but while you wait for your turn you can enjoy all of the facilities in our bar.

Included in your tickets is the possibility to play VR mini games before (or after) your session. For those who have never done VR before, we recommend to come in extra early to make sure you can try some of our VR mini games first.

Each session lasts around 45 minutes total, and consists of:

  • Check-in
  • Briefing
  • Main game (20 minutes simulation)
  • Team photo

Before and after your session you are welcome to enjoy the facilities in our bar.

Currently, we offer an experience for up to 5 players per session.

If you want to book for more then 5 players, you will need multiple connecting sessions.

If you book for less than 5 players, it may be that other people will join you. If you prefer to keep your session exclusive, you can select the option "no random players" during the booking process.

If you want to book for more then 15 players, you will find more information here.

For sure! Groups up to 20 players are able to book online.

For larger groups (up to 40 players) we offer special VR group arrangements.

Group arrangements with a minimum of 21+ players are possible, in consultation, outside of our opening hours.

Because of the graphic nature of the game, safety rules and the necessary gear, the minimum age is set at 13 years.

Please note: every session requires at least one person of 18 years or older to participate.

It is possible to cancel your tickets up to 48 hours in advance of your initial booking, in the form of rescheduling or a refund.

Please note: it's not possible to cancel within 48 hours of your booking, regardless of the situation.

You have to be able to walk around with a backpack on your back, while using both hands, for the entire game. For this reason, our game isn't wheelchair friendly (at the moment).

We do not recommend the game for heavily pregnant women and people with a serious heart condition or epilepsy. Do you have a different injury or illness and want to make sure that you won't have any trouble playing? Please contact us via

Also note: players under clear influence of drugs and/or alcohol can be denied access and will not get a refund.

Our hardware and games are designed in such a way that it avoids dizziness and other unpleasant feelings that VR can cause in some cases. Untill now no one had had real problems caused by playing in de VR Arcade. However: if for some reason you are worried about it, or don't feel good, our personnel is trained to help you!

Walking into walls
If you approach an actual wall, the game gives you a clear warning. As long as you follow the game's instructions, you will not have to take of the VR-goggles during the game and you won't walk into a wall.

If your frame is smaller then 142 mm wide and 50 mm high, it will fit our VR goggles. When arriving at our venue, you will be able to check if your glasses will fit. However: we advise to wear contact lenses if possible.

With the arrival of the GDPR (General Data Protection Regulation) our privacy statement has been tightened up per 25 May 2018. In terms of content, nothing has changed for us, since we always (have) handle(d) your data carefully. We have, however, worked hard to give you sufficient insight into how we handle your personal data, in accordance with the GDPR.

What we do not do is ask (again) for permission to process your personal data. The VR Arcade only processes very limited personal data on the basis of your permission. We have already recorded this permission in the past. If you are a member you can change your preferences or permission in your account on our website. If you are not a member, please use the unsubscribe link at the bottom of one of our newsletters.

You can consult our new privacy statement on this website. If you still have questions after reading this, please contact us.

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