Dear visitors,

Unfortunately we are closed until February 9, 2021. As soon as we are allowed to reopen, we will announce this via the website as soon as possible.

Who has booked in the next five weeks will be actively approached by us. We understand that this situation can raise questions. These can be emailed to info@vrarcade.nl, we will respond by telephone or email as soon as possible, but we hope for understanding in the event of any delay in view of the situation.

Hopefully we can receive you again soon in good health!

Sincerely,

Team VR Arcade

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frequently asked questions

The full stamp card (4 stamps) can be exchanged for one ticket. You can make a reservation by sending an e-mail to info@vrarcade.nl. Indicate for which location you want to book, date and time, plus of course which game, how many players and how many stamp cards you want to hand in. You can already view all available time slots via the "book now" button. Don't forget to bring the stamp card with you on matchday to hand it in on location.

Our Corona protocol can be downloaded here. There are also physical versions available on every arcade. The following additional measures have been taken in all arcades.

Our bar is temporarily closed and there are no Single Player VR or other arcade machines available!

1) We only allow guests who have made a reservation. The maximum group size is 4 persons.

2) Upon entering, the (sr.) Host will inquire about the health of the guests.

3) Upon registration, guests must confirm their health.

4) The (sr.) Host will ensure that guests observe a distance of one and a half meters to each other and staff.

5) To ensure a distance of one and a half meters and hygiene, various items are taped with clear tape, such as the bar and pool table.

6) To remind guests of the general regulations of RIVM, stickers are strategically placed.

7) The toilets are equipped with a push button so that other guests know that it is occupied.

8) In addition to the fact that we have always clean the VR gear thoroughly after every session / group, we now also do this with our furniture / arcade games in the lobby and toilets.

9) There are disinfectant hand gels in several places in the lobby that guests can use.

10) Gloves and mouth masks are available in our arcades. Mouth masks are mandatory and we recommend the gloves to use while playing. Hand tracking is used in Amsterdam and the use of gloves is mandatory.

11) During the play session you can see each other in VR. We have a total space of approximately 200 m2, so there is enough space to avoid each other.

Prepare for an awesome VR experience!

Your session starts at the booked time. The first half hour consists of warming up with our Single Player VR. But tof course there is more, the second half hour is for our main game. During and after this hour you can get drinks & bites at our cozy bar.

Please note that the offer may differ per location. More information can be found on the location page of our website.

Please note: due to the Covid19 guidelines, the bar is closed and the experience only consists of the maingame. The mini games and arcade machines are closed. However, you are kindly requested to be present at the agreed time.

You can easily book up to 20 people on this website online yourself.

Via the button at the top right "book now" you can see the places still available and corresponding prices. After completing your booking you will receive an email with the confirmation and all the "need to know". Read this email carefully!

For group packages from 20 people you can submit a request via our group packages page request groups.

If the time of your preference is no longer visible, it may fall outside of our opening hours or the time slot has already been booked. The calendar online corresponds to the calendar of our locations. We hope you can find another suitable time to come and play!

For a VR session we charge a full hour from your booked time. Sessions always start on the full or half hour.

You play with us with a maximum of 5/6 players (depending on the location)at a time. If you want to reserve for more than 5/6 players you need several, continuous sessions.

If you book for less than the maximum amount of people in your slot, it is possible that other players participate in the same session. If you prefer to keep the session exclusive, select the "no random players" option when making your reservation.

The group size has changed due to the Covid19 guidelines. A maximum of 4 people can participate per session. An exception to this is one household, the group size does not apply to this. If you come with one household and more than 4 people, please contact info@vrarcade.nl.

For sure! Groups of up to 20/21 (depending of the location) players can reserve online. We have a special VR group arrangements for groups of 21/24 to 50/54 people.

Group arrangements with a minimum of 21 players are possible, in consultation, outside of our opening hours.

Because of the safety rules and the necessary gear, the minimum age is set at 10 years.

Please note: every session requires at least one person of 18 years or older to participate.

After completing your booking we will send an automatic booking confirmation. Have you already checked the spam? All payment details are also stated in the booking confirmation.

If you have not received a confirmation, you can contact info@vrarcade.nl; state your name, location and playing date.

Note: the policy has changed due to the Coronavirus. You can cancel up to the moment yourself and for that you will receive a 3-year valid coupon code for 100% of the amount.

In the confirmation of your booking you can click on the link to cancel the booking. No money is refunded, but based on the time of cancellation, a percentage of the purchase amount is converted into a voucher code. This code can be used to make a new online booking.The percentages are as follows:

- more than 1 week in advance: 100%

- between 1 week and 96 hours: 75%

- less than 96 hours: 0%

If payment after invoicing has been agreed, the reservation can also be cancelled, but there is no question of any form of reimbursement, either in cash or in a voucher code. As soon as the quotation has been approved, this quotation is binding at all times and this amount will be invoiced, regardless of whether the booking has been cancelled prematurely.

You must be able to walk around during the entire game with a backpack on your back, VR glasses on your head and being able to use both hands. For this reason, our experience is (currently and unfortunately) not wheelchair friendly.

We do not recommend the game for pregnant women and people with severe heart condition or epilepsy. Do you have another condition and do you want to be sure that it does not cause any problems while playing? Then contact us via info@vrarcade.nl

Note: players under the clear influence of alcohol and / or drugs can be refused without the right to a refund.

Dizziness
Our hardware and games are designed in such a way that it avoids dizziness and other unpleasant feelings that VR can cause in some cases. Untill now no one had had real problems caused by playing in de VR Arcade. However: if for some reason you are worried about it, or don't feel good, our personnel is trained to help you!

Walking into walls
If you approach an actual wall, the game gives you a clear warning. As long as you follow the game's instructions, you will not have to take of the VR-goggles during the game and you won't walk into a wall.

If the frame is smaller than 142 mm wide and 50 mm high, then it fits in our VR glasses. At our locations there is the possibility to adjust whether your frame fits in our glasses. However: if possible, we recommend to wear contact lenses.

With the arrival of the GDPR (General Data Protection Regulation) our privacy statement has been tightened up per 25 May 2018. In terms of content, nothing has changed for us, since we always (have) handle(d) your data carefully. We have, however, worked hard to give you sufficient insight into how we handle your personal data, in accordance with the GDPR.

What we do not do is ask (again) for permission to process your personal data. The VR Arcade only processes very limited personal data on the basis of your permission. We have already recorded this permission in the past. If you are a member you can change your preferences or permission in your account on our website. If you are not a member, please use the unsubscribe link at the bottom of one of our newsletters.

You can consult our new privacy statement on this website. If you still have questions after reading this, please contact us.

We have lockers where you can store your belongings. These lockers have a size of L: 15.7 inch x W: 9.8 inch x D: 16.9 inch.

Yes you can! Are you interested in running your own VR Arcade and want to know the options? Look at our franchise part of the webstite.

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